We Couldn’t Find Affordable, Easy, Scalable Donor Software
DonorSnap was originally written for a Non-Profit in Milwaukee, Wisconsin that found that spreadsheets were too inefficient, in-house programs were too complex for a part-time staff, Access Databases written by well meaning volunteers were never maintained and existing on-line packages were complicated and and too limiting as to the number of users for a basic price.
DonorSnap Reviews
We aren’t hiding anything… We know that DonorSnap is GREAT online donor management software!
4/16/2018
“ Easy to use. Keeps donations records all in one place. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Easy to use. Keeps donations records all in one place.
What are you not so crazy about when using DonorSnap?
I wish the donation record automatically pulled the member’s membership number.
4/16/2018
“ This is our first experience with a database and it is helpful to… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
This is our first experience with a database and it is helpful to gather donor data in one place.
What are you not so crazy about when using DonorSnap?
It doesn’t seem very robust. We have had much trouble with it’s promised compatibility with Quickbooks and have had to do double entries since we installed it. Navigation seems clunky – the double layer drop down is counter-intuitive for our staff. It doesn’t track communication with donors, as far as I can tell, which is an important part of managing donors.
4/13/2018
“ The price and ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The price and ease of use
What are you not so crazy about when using DonorSnap?
Haven’t been successful in getting a live person to answer a quick question
4/13/2018
“ Ease of use and support “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use and support
What are you not so crazy about when using DonorSnap?
Still learning system, need to better understand integration with Constant Contact
4/13/2018
“ Mass Data Entry “
Quality
Ease of Use
A few things aren’t very intuitive (eg creating reports).
Support
I would like a call-in customer service number vs waiting for a return email. Sometimes I could use an answer sooner than later.
Features
Value
What do you like best about using DonorSnap?
Mass Data Entry
What are you not so crazy about when using DonorSnap?
DataMiner Platinum. It’s taken me awhile to get the hang of it.
4/13/2018
“ Easy for the average person to navigate/use. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Easy for the average person to navigate/use.
What are you not so crazy about when using DonorSnap?
Nothing at this time.
4/12/2018
“ easy to use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
easy to use
What are you not so crazy about when using DonorSnap?
nothing I can think of…wodnerful
4/12/2018
“ lots of ways to customize for our needs. keep going! “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
lots of ways to customize for our needs. keep going!
What are you not so crazy about when using DonorSnap?
there are still some issues we can’t customize for our needs. also the color scheme is ugly. could that be customizable??
4/12/2018
“ Logical and streamlined “
Quality
We are just starting with DonorSnap but see the quality of the features
Ease of Use
Easy to use, but we are not using it everyday so we are still learning.
Support
Great; we need to use the support services more often
Features
What features we use are good; wish we used it more often to explore more features.
Value
Value as of the moment is that we are moving away from Excel more and more
What do you like best about using DonorSnap?
Logical and streamlined
What are you not so crazy about when using DonorSnap?
Need to be a more consistent user before commenting here.
4/12/2018
“ This is our first experience using any donor management software…. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
This is our first experience using any donor management software.
What are you not so crazy about when using DonorSnap?
I think we are likely way under utilizing it. We haven’t been able to pull reports that we’d like to get, or filter mailing lists. We’ve had difficulty with basic things like mailing labels.
4/12/2018
“ The ease of use is great!! The support is also fantastic! Having … “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The ease of use is great!! The support is also fantastic! Having come from a product that was much more expensive and much more cumbersome to use, I can’t say enough good things about DonorSnap.
What are you not so crazy about when using DonorSnap?
4/12/2018
“ Ease of use, we do not have to enter 20 fields to create a new do… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use, we do not have to enter 20 fields to create a new donor
What are you not so crazy about when using DonorSnap?
Lack of wealth screening tools
4/12/2018
“ Mass email, seeing the giving on the contact page, the ability to… “
Quality
Ease of Use
Support
Features
Would love to have some event planning features
Value
What do you like best about using DonorSnap?
Mass email, seeing the giving on the contact page, the ability to create lists in data miner plat., and send email to those people.
What are you not so crazy about when using DonorSnap?
when you upload the giving if it is only in the spouses name it will delete the wife’s name or visa versa, when you enter a contact and you capitalize a city and tab through to the other blanks it will put the city in lower case.
4/12/2018
“ The support staff has been very responsive to my needs… and the… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The support staff has been very responsive to my needs… and the online tutorials are good, but it would be great to have some more instruction for new users.
What are you not so crazy about when using DonorSnap?
We recently integrated GoEmerchant for monthly credit card payments for membership dues, and it requires a manual confirmation each time the payment hits. That was NOT my understanding of how it was supposed to work when I asked about it before we decided to implement it.
4/12/2018
“ The extensive Help Index and both written AND video instructions … “
Quality
Excellent.
Ease of Use
Could be a bit more streamlined, but site structure is does not impede use.
Support
Love the responsiveness – thank you.
Features
Very good.
Value
Definitely affordable value for a small social services nonprofit.
What do you like best about using DonorSnap?
The extensive Help Index and both written AND video instructions AND webinars. THANK YOU for maximizing the use of multiple message channels. I also appreciate the partnership with Go eMerchent and the integration with multiple QuickBooks versions. In the era of being forced into subscription agreements without any choice flexibility, I appreciate that DonorSnap does not force users into a "one-size-fits-all" situation, and that I can choose which parts of the platform to integrate.
What are you not so crazy about when using DonorSnap?
I have difficulty understanding some of the reporting topics, but that is likely because I do not have alot of time available for in-depth study of instructions.
4/12/2018
“ simple to use and to train others to use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
simple to use and to train others to use
What are you not so crazy about when using DonorSnap?
4/12/2018
“ Until recently I loved the ease of use and how quickly upload of … “
Quality
There have been some glitches in the last few months. Those glitches cause me more time than they should.
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Until recently I loved the ease of use and how quickly upload of data went.
What are you not so crazy about when using DonorSnap?
4/12/2018
“ I get the information needed “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I get the information needed
What are you not so crazy about when using DonorSnap?
4/11/2018
“ That there are new updates and there are new things that become a… “
Quality
Most of the time for quality it is good.
Ease of Use
Most of the things are easy to use.
Support
When there is a question we have Donorsnap is quick to respond and there are good trainings.
Features
For the most part there are good features, but there are always features that could help with more things updated.
Value
For a system for nonprofits it fits with what we are doing.
What do you like best about using DonorSnap?
That there are new updates and there are new things that become available in order to make our organization run better.
What are you not so crazy about when using DonorSnap?
That there are sometimes glitches and it sometimes kicks the user out of the system.
4/11/2018
“ Ease of use “
Quality
Ease of Use
Support
Features
There are times that it would be helpful to have a broader variety of changing standard ways of listing folks.
Value
What do you like best about using DonorSnap?
Ease of use
What are you not so crazy about when using DonorSnap?
Having to override how people are listed – going in and out of an entry instead of doing it in one fell swoop.
4/11/2018
“ Ease of Use and Ability to access multiple accounts because of on… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of Use and Ability to access multiple accounts because of online access
What are you not so crazy about when using DonorSnap?
4/11/2018
“ The automation with our online donations “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The automation with our online donations
What are you not so crazy about when using DonorSnap?
Intuitively very difficult to create and run reports in DataMiner Platinum
4/11/2018
“ Responsiveness from helpdesk “
Quality
Obviously designed by someone who is a fundraiser
Ease of Use
Straightforward with excellent tutorials
Support
Technical responses usually within 1 hour
Features
Value
Inexpensive but still full-fledged and still improving
What do you like best about using DonorSnap?
Responsiveness from helpdesk
What are you not so crazy about when using DonorSnap?
finding the right tutorials
4/11/2018
“ One stop donor and volunteer management “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
One stop donor and volunteer management
What are you not so crazy about when using DonorSnap?
Nothing so far
4/11/2018
“ Easy searches/querys. Intuitive, user-friendly. “
Quality
Ease of Use
Support
Haven’t needed it – that is a good thing!
Features
Value
What do you like best about using DonorSnap?
Easy searches/querys. Intuitive, user-friendly.
What are you not so crazy about when using DonorSnap?
4/10/2018
“ Ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use
What are you not so crazy about when using DonorSnap?
4/10/2018
“ Putting in new donors and running reports are both easy and the 2… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Putting in new donors and running reports are both easy and the 2 things we do most.
What are you not so crazy about when using DonorSnap?
Using the fields at the top with the "less than, greater than, empty, etc" is difficult to navigate
4/10/2018
“ The support team is excellent. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The support team is excellent.
What are you not so crazy about when using DonorSnap?
Not very user-friendly. Some outdated, extraneous menus are still present (data miner Gold vs data miner Platinum) so It’s difficult to find what to use. Also, the process of having to upload acknowledgment letters, use mail merges to export information into Excel files, etc. is very cumbersome. It would be nice if it were possible to edit and populate documents within DonorSnap itself. Also, figuring out how to pull reports with the correct fields is very tricky!
4/10/2018
“ not complicated “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
not complicated
What are you not so crazy about when using DonorSnap?
a little too wide for the screen – make it all fit edge to edge requiring no scrolling back n forth
4/10/2018
“ Recording donations received “
Quality
Ease of Use
I find it difficult to figure out the reporting and getting reports that I need.
Support
I’ve only used support 1 time and I needed an answer quickly so using online support wasn’t an option.
Features
Reporting is an issue
Value
I haven’t found the value in using donor snap other than storing our contributions by donor. It’s too complicated for anything else.
What do you like best about using DonorSnap?
Recording donations received
What are you not so crazy about when using DonorSnap?
Reporting
4/10/2018
“ It has kept our donors more organized than before. “
Quality
The quality it just "ok". The program does not recognize duplicate donors and often un-merges them.
Ease of Use
In my opinion, the program is not user friendly at all! I find myself searching and having to do trial and error runs before I can get the information I need.
Support
I haven’t contacted support since our initial set up. The initial training was fine.
Features
I think there are some nice features but they are not easy to access and use.
Value
I know that there are a lot more user friendly programs out there at a much higher cost. The value is "ok".
What do you like best about using DonorSnap?
It has kept our donors more organized than before.
What are you not so crazy about when using DonorSnap?
Using the features has been frustrating. It is also cumbersome to have create monthly mail merge letters outside of Donorsnap. It would be much more convenient if that could all be done within the program.
4/10/2018
“ ease of making changes, searching “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
ease of making changes, searching
What are you not so crazy about when using DonorSnap?
Platinum reporting is confusing
4/10/2018
“ Ticklers, Reports “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ticklers, Reports
What are you not so crazy about when using DonorSnap?
Small font, built in email function is clunky
4/10/2018
“ It’s on line “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It’s on line
What are you not so crazy about when using DonorSnap?
The inability to query on user-defined data in Contacts table and combine it with specific notes from the notes table.
4/10/2018
“ The customer service and features available (as well as the abili… “
Quality
Without too much editing, DonorSnap has helped us create the best way for us to enter our data, and keep track of our income.
Ease of Use
DS has quite a steep learning curve, even with the tutorials. Most of the time we have to "mess around with it" in order to figure out how to get the data that we need
Support
Support has been great! Every time we send an email to ask a question, we’re blown away by the speed and courtesy of the techs and csr!
Features
Value
Given the difficulty of tracking income, outgo, event income and even pledges, DS definitely helps us do this
What do you like best about using DonorSnap?
The customer service and features available (as well as the ability to edit you dashboard) are probably the best things about DS
What are you not so crazy about when using DonorSnap?
The learning curve. It’s difficult to train a new employee on DS, even with the tutorials
4/10/2018
“ Straightforward interface “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Straightforward interface
What are you not so crazy about when using DonorSnap?
4/10/2018
“ Ease to generate my own batch reports “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease to generate my own batch reports
What are you not so crazy about when using DonorSnap?
4/10/2018
“ quick response from help desk. continually adding features. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
quick response from help desk. continually adding features.
What are you not so crazy about when using DonorSnap?
4/10/2018
“ tracking donations and contact info “
Quality
Ease of Use
Support
Hard to get someone on the phone but email support is great. One Mark or someone gets on the phone they are very helpful.
Features
Value
What do you like best about using DonorSnap?
tracking donations and contact info
What are you not so crazy about when using DonorSnap?
does not sync with emails, financial donations, quickbooks, events, social media, mobile site not easy to use, would like app version.
4/10/2018
“ Easy in entering new donors and donations “
Quality
very good
Ease of Use
Creating and changing saved reports are rather confusing.
Support
Good
Features
Value
Fair
What do you like best about using DonorSnap?
Easy in entering new donors and donations
What are you not so crazy about when using DonorSnap?
reports!
4/10/2018
“ The on-line training segments are great! “
Quality
Ease of Use
This program is very easy to use.
Support
Very responsive to any inquiries.
Features
I love the acknowledgement letter feature. Saves time from going between programs to accomplish this task.
Value
Very affordable for a small organization.
What do you like best about using DonorSnap?
The on-line training segments are great!
What are you not so crazy about when using DonorSnap?
I wish we could set up billing directly through DonorSnap and not have to use PayPal.
4/10/2018
“ I like the ability to build reports off of contact information so… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I like the ability to build reports off of contact information so easily.
What are you not so crazy about when using DonorSnap?
It is outdated and has some limited features.
4/10/2018
“ Customer service is quick to respond and very helpful. “
Quality
Ease of Use
Support
Excellent response time.
Features
Value
What do you like best about using DonorSnap?
Customer service is quick to respond and very helpful.
What are you not so crazy about when using DonorSnap?
Reports are difficult to create. Letters can be tricky too.
4/10/2018
“ It’s working really well for our organization. It’s easy to use a… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It’s working really well for our organization. It’s easy to use and has all the features we need.
What are you not so crazy about when using DonorSnap?
4/9/2018
“ Intuitive, easy to learn. Excellent, responsive support. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Intuitive, easy to learn. Excellent, responsive support.
What are you not so crazy about when using DonorSnap?
Some additional flexibility or customization with some features would be nice.
4/9/2018
“ Good balance of simple and functional. Online. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Good balance of simple and functional. Online.
What are you not so crazy about when using DonorSnap?
I have no idea how to do anything with batches, data miner stuff. That is not user friendly, and I can’t get my hands around it.
4/9/2018
“ Intuitive report programming “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Intuitive report programming
What are you not so crazy about when using DonorSnap?
difficulty modifying existing formats
4/9/2018
“ Tech support has been very helpful in the past when needed. And t… “
Quality
Ease of Use
The report function can be cumbersome and doesn’t always pull up the donors by the criteria that were set. We end up having to do reports by broad criteria and then whittle it down in excel and categorize the way we need it for mail merge from there. Very tedious process that should be more automated in the system at this point. I have been using DonorSnap since it first came out and haven’t seen much improvement/user friendly changes in the reporting functions.
Support
Features
Same as above.
Value
What do you like best about using DonorSnap?
Tech support has been very helpful in the past when needed. And the price is very affordable. I do recommend it to smaller nonprofits like ours who need something more affordable to manage their donors.
What are you not so crazy about when using DonorSnap?
The interface–it’s not as user-friendly as we’d like and requires a lot of training of staff to use.
4/9/2018
“ User Friendly, good customer service when needed “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
User Friendly, good customer service when needed
What are you not so crazy about when using DonorSnap?
4/9/2018
“ The ease in generating reports of donations “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The ease in generating reports of donations
What are you not so crazy about when using DonorSnap?
the donation reports no longer include the COMMENT field. I relied on that field a lot!
4/9/2018
“ easy input “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
easy input
What are you not so crazy about when using DonorSnap?
training is video only. at times it would be great to just have someone answer a quick question…everyone learns differently
4/9/2018
“ I like that we are able to track our donors and contact informati… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I like that we are able to track our donors and contact information
What are you not so crazy about when using DonorSnap?
I am still having a hard time with the pledge and donation transition/notification.
4/9/2018
“ I like being able to get what I need from the database without ha… “
Quality
For an organization the size of ours, DonorSnap is WONDERFUL. It’s sophisticated enough to meet our needs, but we don’t have to pay for a million things we’ll never use.
Ease of Use
DonorSnap is intuitive and (mostly) simple to use. Any issues here may well be more closely related to my ability.
Support
I am always amazed at how quickly you all respond to any need we might have.
Features
Value
Wonderful.
What do you like best about using DonorSnap?
I like being able to get what I need from the database without having to involve our admin. With our old system, it took three of us to check and double check any query we needed to run. I’m also really pleased with the price. Very economical for a small non-profit.
What are you not so crazy about when using DonorSnap?
There are a few things I wish we could do – for instance I wish we could have a place on the gift screen to note a gift in memory or in honor of someone so we can pull a report including that. I would also really like to be able to record soft credits in a way that would keep them from pulling as duplicates in giving reports.
4/9/2018
“ Simple to use. Flexibility. Has met the needs of our organization… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Simple to use. Flexibility. Has met the needs of our organization.
What are you not so crazy about when using DonorSnap?
Creating some of the Dataminer Platinum reports. Would like a little more flexibility of batches going to QuickBooks.
4/9/2018
“ Being able to track different types of donations and in theory be… “
Quality
Having a database for donations has been very helpful to our organization
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Being able to track different types of donations and in theory being able to do many kinds of queries to get a variety of information.
What are you not so crazy about when using DonorSnap?
Problems with queries, problems with recording donations for memorials (and who they were in honor of) and gift membership information (relating donor and recipient information)
4/9/2018
“ the merging for the thank you letters when i get them to work “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
the merging for the thank you letters when i get them to work
What are you not so crazy about when using DonorSnap?
the merging part for the thank you letters.
4/9/2018
“ opportunity for training/webinars “
Quality
This is the first Donor Software I have used, so I don’t really have anything to compare it to.
Ease of Use
Took me a while, but I am getting familiarized with the software.
Support
Features
Value
What do you like best about using DonorSnap?
opportunity for training/webinars
What are you not so crazy about when using DonorSnap?
Our Administrative Assistant says it is difficult to integrate Quick Books.
4/9/2018
“ the support is pretty great, and it has a lot of capabilities “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
the support is pretty great, and it has a lot of capabilities
What are you not so crazy about when using DonorSnap?
the layout is not always very intuitive
4/9/2018
“ letters “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
letters
What are you not so crazy about when using DonorSnap?
not user friendly
4/9/2018
“ It is pretty intuitive to use “
Quality
Ease of Use
structure prevents me from running reports of some data
Support
Support has been quick and very helpful!
Features
Value
What do you like best about using DonorSnap?
It is pretty intuitive to use
What are you not so crazy about when using DonorSnap?
using the data in attributes field is cumbersome
4/9/2018
“ Simple, easy to use and train others. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Simple, easy to use and train others.
What are you not so crazy about when using DonorSnap?
Some of the training is dated.
4/9/2018
“ Having the human support along with the webinars. “
Quality
Ease of Use
Support
They have gone out of their way to assist with reports, training, etc… I appreciate the human touch as well as the accessible webinars.
Features
Value
What do you like best about using DonorSnap?
Having the human support along with the webinars.
What are you not so crazy about when using DonorSnap?
4/9/2018
“ Centralized location for all of our donor data “
Quality
Works well, no down time
Ease of Use
Not at all user friendly – you have to go to a help manual to figure out how to do almost anything
Support
Because the interface is so complicate, support is needed more often, and that is really not provided free
Features
OK
Value
I think donorsnap would be home run if it were easier to use.
What do you like best about using DonorSnap?
Centralized location for all of our donor data
What are you not so crazy about when using DonorSnap?
the user interface is not user friendly – intuitive
4/9/2018
“ What I liked best is the mass entry feature. I can enter multiple… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What I liked best is the mass entry feature. I can enter multiple donations without having to go to individual donors.
What are you not so crazy about when using DonorSnap?
What I liked least is the Donation Received report. I wished we can filter by Name or Commment and also that I could have more options on what I want on the reports.
4/9/2018
“ Support when needing assistance. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Support when needing assistance.
What are you not so crazy about when using DonorSnap?
4/9/2018
“ Entering information is easy “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Entering information is easy
What are you not so crazy about when using DonorSnap?
The attribute fields are limited and the space for comments is as well.
4/9/2018
“ Training videos “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Training videos
What are you not so crazy about when using DonorSnap?
Training videos
4/9/2018
“ Easy to use, support is top notch! “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Easy to use, support is top notch!
What are you not so crazy about when using DonorSnap?
Reports can be tricky to make, but support is there to help!!
4/9/2018
“ If I need to find specific data, it is VERY easy to access! “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
If I need to find specific data, it is VERY easy to access!
What are you not so crazy about when using DonorSnap?
Paypal integration (or a processor of our choice) would be great – ability to customize layouts of Contribution statements
4/9/2018
“ it does keep a lot of information in the same place. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
it does keep a lot of information in the same place.
What are you not so crazy about when using DonorSnap?
reporting capabilities. the queries are not at all intuitive, and the lack of connection between interactions and donations can be very frustrating. we’ve ended up with too many custom fields as a result, and have to enter a lot of information twice.
4/9/2018
“ I like everything. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I like everything.
What are you not so crazy about when using DonorSnap?
I can’t think of anything specific, althogh given some time, I’m sure I could think of something? Maybe I’m just to ease to please.
4/9/2018
“ Jordan’s assistance, and that he can see my work. “
Quality
There is room for improvement, but for the most part, well done.
Ease of Use
The Help index lacks many terms.
Support
Jordan is the best, responds quickly and is honest about when he cannot solve an issue, but mostly he can.
Features
I am still exploring them all.
Value
I continue to find ways it can help us. I would not be a reference until I’ve had longer to explore.
What do you like best about using DonorSnap?
Jordan’s assistance, and that he can see my work.
What are you not so crazy about when using DonorSnap?
There are things I cannot change; e.g. relocating Batch Code to the detail; changing width of grid columns (to stay); the control type of a field; putting Company name after person’s name for mailing; Suffix not included in Acknowledgement; lots more.
4/9/2018
“ Ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use
What are you not so crazy about when using DonorSnap?
Creating reports
4/9/2018
“ easy to use/ good value “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
easy to use/ good value
What are you not so crazy about when using DonorSnap?
4/9/2018
“ reliability of link to data and ease of data export “
Quality
It’s a little clunky in adding new members
Ease of Use
Easy to use once you watch the training videos
Support
Prompt, thorough responses with detailed answwers.
Features
Would like to see improved spreadsheet upload.
Value
What do you like best about using DonorSnap?
reliability of link to data and ease of data export
What are you not so crazy about when using DonorSnap?
Having to change the page to ‘scroll’ down the primary database.
4/9/2018
“ The entry of donations is relatively simple and a quick process a… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The entry of donations is relatively simple and a quick process as long as the appropriate areas such as "appeal, campaign, etc." have already been set-up in the maintenance area.
What are you not so crazy about when using DonorSnap?
The process for creating synchronized labels (whether matching up with alphabetized settings or zip-code settings) that match-up with the manner in which they are printed for acknowledgements is confusing. If you are printing off several types of acknowledgements, the labels always seem to be in a far different order from them, no matter how you sort them.
4/9/2018
“ I like the ease of use and customer support. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I like the ease of use and customer support.
What are you not so crazy about when using DonorSnap?
Could use more filter features in the reporting template. Wish I could note critical notes more effectively. Also, which there was a way to note multiple individual volunteer hours under one account.
4/9/2018
“ The value that we receive and the quick response from support. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The value that we receive and the quick response from support.
What are you not so crazy about when using DonorSnap?
There are some limitations with the software but the staff seem to do a great job adding new features.
4/9/2018
“ Good database “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Good database
What are you not so crazy about when using DonorSnap?
Not intuitive. Always having to watch videos to figure out the definitions of terms and how to query information.
4/9/2018
“ Ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use
What are you not so crazy about when using DonorSnap?
Data Miner Platinum gets confusing
4/9/2018
“ full reporting functions “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
full reporting functions
What are you not so crazy about when using DonorSnap?
not an easy interface for new to database users
4/9/2018
“ Year End reports “
Quality
Seems very simple
Ease of Use
Pretty easy, but many steps
Support
Would like more.
Features
I don’t think we’re using them all
Value
seems like we could be getting more out of it
What do you like best about using DonorSnap?
Year End reports
What are you not so crazy about when using DonorSnap?
tedious entry
4/9/2018
“ I love donorsnap compared to my previous database! “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I love donorsnap compared to my previous database!
What are you not so crazy about when using DonorSnap?
Nothing
4/9/2018
“ very good all round database, very flexible “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
very good all round database, very flexible
What are you not so crazy about when using DonorSnap?
Would like to use my list serv host not just mail chimp. Also, would like a simplier way to integrate Quickbooks and Donor Snap
4/8/2018
“ Immediate response for questions. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Immediate response for questions.
What are you not so crazy about when using DonorSnap?
4/8/2018
“ affordability, ease of use, and allowed us to organize our busine… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
affordability, ease of use, and allowed us to organize our business process
What are you not so crazy about when using DonorSnap?
the response time lags at times. I do know that is not always under your control. This effects me most when I am trying to design a form or some such.
4/8/2018
“ Tech support has great response time. I usually get quick respon… “
Quality
Ease of Use
I usually need tech support to figure out some things for me.
Support
Support is great. Many times I work at night and weekends. I often get my questions resolved at those times. It is very helpful to me for tech support to answer outside of usual work hours. I often can’t go any further until I get my problems resolved. Support is the best feature for me.
Features
Lots of good features.
Value
Before selecting DonorSnap, we looked at other programs, the cost, and features. DonorSnap was reasonably priced.
What do you like best about using DonorSnap?
Tech support has great response time. I usually get quick responses back when I send requests to tech support. Most of my problems are resolved with tech support making the fix themselves. Sometimes they can give me the steps or link to how to resolve what I need.
What are you not so crazy about when using DonorSnap?
I am not computer savvy. For example, I don’t know how to do mail merge. It would be nice if DonorSnap showed steps how to do some things that really aren’t DonorSnap’s responsibility. I realize mail merge is a Word program task, but if DonorSnap explained it somewhere, I could probably get it.
I think it would also be helpful to show how to do tasks with a numbered list of steps. Sometimes a help video might say something to do, but I don’t know how to get to that point. Like, what was the step to get to that point.
A list could be like:
1. Log in
2. Click on Community
3. Click on Contacts
4. etc., etc.
Give step by step directions, and don’t leave out any steps. This would help people like me, and probably reduce the number of times I need tech support.
4/8/2018
“ online documentation with videos and examples “
Quality
Ease of Use
Support
I always receive an immediate response and professional courtesy. This is VERY important to me.
Features
Corruption occurs frequently when exporting data to Excel
Value
What do you like best about using DonorSnap?
online documentation with videos and examples
What are you not so crazy about when using DonorSnap?
lack of shopping cart, we still need to use PayPal for that
4/8/2018
“ Value. Support. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Value. Support.
What are you not so crazy about when using DonorSnap?
Steep learning curve. Some queries not possible in Platinum so have to use Gold for those.
4/7/2018
“ We have been able to use function of donorsnap for various creati… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
We have been able to use function of donorsnap for various creative applications
What are you not so crazy about when using DonorSnap?
4/7/2018
“ Really good tutorials, very robust report options, easy to modify… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Really good tutorials, very robust report options, easy to modify donor records, easy to export to Excel.
What are you not so crazy about when using DonorSnap?
4/7/2018
“ Being able to send email directly from the database “
Quality
Not bad but I think it’s antiquated; I like working with Greater Giving better, it’s so much easier to use especially when needing to add a new item to a list, from the data entry screen I can go right to the edit list, add then go back to the record I was working on.
Ease of Use
Easy for average user but customization of fields is confusing; screens are not intuitive. I have an IT background and still find it hard to remember if I need to edit something I have set up.
Support
Have used it a little, don’t like being referred to community; search features don’t work well; you have to be too specific in your search terms
Features
Love the new feature for mass email but would like to insert a photo rather than link to a url. Wish I could add an attachment.
Value
Probably a fair value, I was not involved in the selection so don’t have a feel for the competition
What do you like best about using DonorSnap?
Being able to send email directly from the database
What are you not so crazy about when using DonorSnap?
Need to add contacts separately but link together as families so that maikings go to one address but attributes such as volunteer could be applied to the individuals. As in student system software or Greater Giving.
4/7/2018
“ the ease of using “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
the ease of using
What are you not so crazy about when using DonorSnap?
accessing labels
4/7/2018
“ reports available “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
reports available
What are you not so crazy about when using DonorSnap?
updating headings is not very intuitive
4/7/2018
“ ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
ease of use
What are you not so crazy about when using DonorSnap?
queries cannot be copied
4/7/2018
“ Cloud based, no limit on users, online tutorials. “
Quality
Ease of Use
Support
Features
The Responsive Forms feature is a constant source of frustration for us. We would LOVE to use it for all our events and activities, however it does NOT allow us to put a limit for attendance or ticket sales. We do not use it for anything for our organization after running into so many issues with over selling events and now use Brown Paper Tickets or SignUp Genius. It is really unfortunate and makes us want to look at an alternative database.
Value
What do you like best about using DonorSnap?
Cloud based, no limit on users, online tutorials.
What are you not so crazy about when using DonorSnap?
Responsive Forms: The Responsive Forms feature is a constant source of frustration for us. We would LOVE to use it for all our events and activities, however it does NOT allow us to put a limit for attendance or ticket sales. We do not use it for anything for our organization after running into so many issues with over selling events and now use Brown Paper Tickets or SignUp Genius. It is really unfortunate and makes us want to look at an alternative database.
4/7/2018
“ Responsive forms and Reports. Also, support is outstanding. (I ha… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Responsive forms and Reports. Also, support is outstanding. (I have been using DonorSnap for several years)
What are you not so crazy about when using DonorSnap?
We occasionally have users mess things up and it’s hard to recover. I would like an easy way to roll back to a previous instantiation.
4/7/2018
“ Quick customer service “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Quick customer service
What are you not so crazy about when using DonorSnap?
4/7/2018
“ Responsiveness of Support staff. “
Quality
Solid. Have had only very rare "buggy" situations over an almost 5-year usage span. Support was always able to resolve quickly.
Ease of Use
Very intuitive. Those familiar with Windows applications are able to navigate quickly and makes training easier.
Support
Extremely responsive and helpful.
Features
This would have been lower, but for the recent improvements. I’ve not yet had time to go through all of them but am much happier with these additions.
Value
Best option for our organization. Small number of staff, numerous volunteers. Its ease of use has made a huge difference from our former process.
What do you like best about using DonorSnap?
Responsiveness of Support staff.
What are you not so crazy about when using DonorSnap?
Interface with QuickBooks Online. Prefer entry for a date be a Summary by account code into QuickBooks rather than individual donations. This makes reconciliation in QuickBooks extremely time consuming, even for a small organization.
4/6/2018
“ ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
ease of use
What are you not so crazy about when using DonorSnap?
quirks about program, pages that don’t fit, drop downs that dont work right
4/6/2018
“ Support is outstanding. The training videos are really good. I … “
Quality
All these programs really are are databases with user frontends. DonorSnap delivers a solid product with little glitchiness if any. It works. Could it improve, absolutely. But it’s good quality providing an ability to track your data the way you want to track it.
Ease of Use
It’s not hard, but it’s not easy either. There is a learning curve.
Support
Excellent! Responsive. No complaints.
Features
My ranking may not be fair. I have no other program to compare it to. This is the only program of its type that I have experience with.
Value
I really believe DonorSnap is an excellent value for your dollar. Yes, it may not be flashy and have a lot of fancy user interfaces, but it will get the job done in many respects.
What do you like best about using DonorSnap?
Support is outstanding. The training videos are really good. I just wish I had more time to spend watching, learning and practicing.
What are you not so crazy about when using DonorSnap?
DonorSnap is not a flashy program. That’s not a bad thing, but it does seem that it could be a bit more user friendly. Maybe it’s the layout of the tabs and dropdowns. I’m not sure. It’s very much a database…but that’s what we want. DMP is somewhat of a challenge. It takes working in it quite a while to begin to get comfortable. I almost wish there was a users group where we could bounce ideas off of each other and share ideas, successes and failures.
4/6/2018
“ ability to customize individual usage “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
ability to customize individual usage
What are you not so crazy about when using DonorSnap?
lack of ability to customize standard reports in more ways
4/6/2018
“ Ease of use. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use.
What are you not so crazy about when using DonorSnap?
4/6/2018
“ I tell all nonprofits I meet about DonorSnap – so easy, affordabl… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I tell all nonprofits I meet about DonorSnap – so easy, affordable and can so SO much!
What are you not so crazy about when using DonorSnap?
4/6/2018
“ Reports are fairly easy to use. “
Quality
Ease of Use
Financial reporting needs improvement. For some reason memberships purchased prior to midnight are processed by the credit card processor after midnight.
Support
Features
Value
What do you like best about using DonorSnap?
Reports are fairly easy to use.
What are you not so crazy about when using DonorSnap?
Financial reporting is difficult. Reports from DonorSnap often don’t match batch reports from the credit card processing company. It should be easier to balance.
4/6/2018
“ It’s there “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It’s there
What are you not so crazy about when using DonorSnap?
extremely limited in capabilities; difficult transitions in searching; communications not addressed adequately, etc.
4/6/2018
“ No labor-intensive setting up of views/data entry screens, mostly… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
No labor-intensive setting up of views/data entry screens, mostly pre-built… a little magic.
What are you not so crazy about when using DonorSnap?
Understanding the power and nuances of the DonorSnap fields and tabs… initial understanding of Interaction, etc.
4/6/2018
“ Easy to learn and use quickly “
Quality
Ease of Use
I learned the basics quickly and easily. However, it’s a bit of a clunky system. It’s not very visually appealing.
Support
Always prompt and clear communication
Features
Not as robust as I’d like
Value
Great price for the value
What do you like best about using DonorSnap?
Easy to learn and use quickly
What are you not so crazy about when using DonorSnap?
Not visually appealing, can’t link donor records in terms of relationships
4/6/2018
“ All the tools are there, even if it’s not a perfectly polished pl… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
All the tools are there, even if it’s not a perfectly polished platform. When needed, support is 10/10 – easily best customer support of any company I’ve ever dealt with.
What are you not so crazy about when using DonorSnap?
Still looking forward to a few search tools. Our donor base is spread across the country and some location based searching aside from city/state would be great!
4/6/2018
“ I like the help pages and videos. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I like the help pages and videos.
What are you not so crazy about when using DonorSnap?
Some things are not as intuitive as I would like them to be
4/6/2018
“ Ease of use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use
What are you not so crazy about when using DonorSnap?
4/6/2018
“ very customizable; access to training/support “
Quality
Ease of Use
Great trainings! Consistent platform.
Support
Very accessible support
Features
Value
Great value!
What do you like best about using DonorSnap?
very customizable; access to training/support
What are you not so crazy about when using DonorSnap?
"Front" (donor-facing) layout of online forms is boxy and looks old. Some internal fonts also look outdated.
4/6/2018
“ Support “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Support
What are you not so crazy about when using DonorSnap?
Ease of use
4/6/2018
“ your customer service folks are the BEST “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
your customer service folks are the BEST
What are you not so crazy about when using DonorSnap?
sometimes the interface is less than intuitive…a little clumsy
4/6/2018
“ Responsive forms “
Quality
It’s reliable and flexible
Ease of Use
We don’t find Donorsnap’s setup intuitive
Support
Sometimes I would like written instructions in place of (or as an alternative to) video. I appreciate the prompt response to questions.
Features
We would like to set up events with limited seating and multiple prices.
Value
The combination of features, reliability and support make Donornsap an excellent value.
What do you like best about using DonorSnap?
Responsive forms
What are you not so crazy about when using DonorSnap?
Lack of written HELP documentation – I prefer text to video
4/6/2018
“ DS is consistent and flexible at the same time. We are using it t… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
DS is consistent and flexible at the same time. We are using it to monitor an overseas sponsorship program, a function it was not really created for, but we have found a way to do it quite effectively.
What are you not so crazy about when using DonorSnap?
4/6/2018
“ report writing tool, flexible reporting “
Quality
Functionality consistent/flexibility
Ease of Use
Some sequences are not intuitive but work well once you know
Support
prompt
Features
Would like more reporting options for volunteer hours
Value
good value
What do you like best about using DonorSnap?
report writing tool, flexible reporting
What are you not so crazy about when using DonorSnap?
thank you letters a bit clumsy/cumbersome ; would like easier printing of envelopes
4/6/2018
“ Quality, ease of use, support, price “
Quality
Exceptional for our needs. It is easy to use, very versatile and the support is amazing!
Ease of Use
I find it very easy to use and love how it is organized.
Support
Fantastic. Quick response, tutoring sessions are very well done. Great resources.
Features
So far all the features I’ve needed have been easy to master.
Value
From all the extensive research and worry over committing to the "right" program I am extremely pleased. Absolutely no second thoughts.
What do you like best about using DonorSnap?
Quality, ease of use, support, price
What are you not so crazy about when using DonorSnap?
So far I can’t come up with one slightly negative aspect of DonorSnap
4/6/2018
“ Customer service is the BEST! “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Customer service is the BEST!
What are you not so crazy about when using DonorSnap?
I HATE running reports. Wish there was a clearer way.
4/6/2018
“ DonorSnap has been incredibly responsive when I have problems (wh… “
Quality
A simple, robust donor tracking system. I’ve recommended it to many other organizations
Ease of Use
My only wish would be for easier reporting
Support
The BEST!!
Features
Mostly A+. Would like some required fields, easier reporting
Value
What do you like best about using DonorSnap?
DonorSnap has been incredibly responsive when I have problems (which are always me not understanding, not a problem with the database). And they’ve even made changes to reports when I asked
What are you not so crazy about when using DonorSnap?
The reports are too easy to screw up!
4/6/2018
“ Record keeping and data entry is simple and I appreciate that. “
Quality
Ease of Use
setting up responsive forms, the email pdf acknowledgment process, and some report creation is very non-intuitive.
Support
I haven’t utilized this much but when I have needed answers I have generally been able to find them in the tutorials and help pages that are provided.
Features
Value
I trust the site to be secure and to work effectively, and that has substantial value to me.
What do you like best about using DonorSnap?
Record keeping and data entry is simple and I appreciate that.
What are you not so crazy about when using DonorSnap?
The fields and formatting is not intuitive a lot of the time (for instance, User Setup, Site Setup, etc). Also, a quibble, but it’s not an attractive platform.
4/6/2018
“ Ease of use and your customer support is awesome. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use and your customer support is awesome.
What are you not so crazy about when using DonorSnap?
4/6/2018
“ customer service and price and way I can customize reports “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
customer service and price and way I can customize reports
What are you not so crazy about when using DonorSnap?
screens little clunky, why can’t I always see 100 records, why does it have to reset every time I changed screens, same for field width
4/6/2018
“ Compared to our client database, DonorSnap is the best thing in t… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Compared to our client database, DonorSnap is the best thing in the world. I’ve been able to get any information out of it that I need. I also like the fact that I can upload data into DS from Excel.
What are you not so crazy about when using DonorSnap?
We recently compared DS to other database options and other databases seem to be more user friendly, especially for creating reports. DS is a little clunky in that area, but I like the improvements you’ve been making.
4/6/2018
“ advise, help from support Ease in finding/creating reports… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
advise, help from support Ease in finding/creating reports/donor activity
What are you not so crazy about when using DonorSnap?
4/6/2018
“ Ease of use, responsive access to support, little to no down time “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Ease of use, responsive access to support, little to no down time
What are you not so crazy about when using DonorSnap?
The missing component was the proximity report – but it has now been added!
4/6/2018
“ user friendly “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
user friendly
What are you not so crazy about when using DonorSnap?
4/6/2018
“ Ability to reach support with FAST feedback “
Quality
It has always WORKED. Never gone down.
Ease of Use
Support
EXCELLENT
Features
Value
What do you like best about using DonorSnap?
Ability to reach support with FAST feedback
What are you not so crazy about when using DonorSnap?
Creating reports
4/6/2018
“ Pricing. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Pricing.
What are you not so crazy about when using DonorSnap?
Complicated, too many steps to do simple tasks. Also need automated thank you’s so they go out when a donation is entered.
4/6/2018
“ The price, and the ease of making reports. “
Quality
It’s great!
Ease of Use
A+++
Support
I haven’t needed to contact support.
Features
I love being able to customize reports.
Value
It’s a lot less money than we were paying before.
What do you like best about using DonorSnap?
The price, and the ease of making reports.
What are you not so crazy about when using DonorSnap?
I can’t think of anything.
4/6/2018
“ Just being able to track donors. We didn’t have anything for tha… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Just being able to track donors. We didn’t have anything for that before.
What are you not so crazy about when using DonorSnap?
It is not always easy to do some things — like enter letters into the system.
4/6/2018
“ Relatively easy to learn how to use “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Relatively easy to learn how to use
What are you not so crazy about when using DonorSnap?
We got charged $15/month for using the goEMerchant platform. We were never told that we’d have this hidden fee, and as a small nonprofits, it’s going to be a huge cost for us.
4/6/2018
“ I enjoy that it is easy to create, edit, and turn on/off batches,… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I enjoy that it is easy to create, edit, and turn on/off batches, load our own letters to donors, etc.
What are you not so crazy about when using DonorSnap?
Having to switch to add the donation is a little confusing at times when first learning.
4/6/2018
“ The quick response to questions or issues. Probably more importa… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The quick response to questions or issues. Probably more important is that there rarely are issues. The help pages and help videos are very helpful.
What are you not so crazy about when using DonorSnap?
So far we have not had a bad experience with DonorSnap and we have recommended you to numerous other organizations.
4/6/2018
“ I really like your support staff. It seems like they really try t… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
I really like your support staff. It seems like they really try to actually help people instead of just get people off their to-do list. It is very refreshing.
What are you not so crazy about when using DonorSnap?
It is really easy to accidentally enter donation payments under the wrong contact if you don’t select the correct name in a listing. I often search under a last name and started entering a donation under the wrong Adams or something like that. Basically, the UI is a little clunky. I mean, I sympathize, it’s a database not a work of art, and the fact that it works well in a browser interface is a feat by itself, but I think UI polish could keep user retention high. I have a few years experience in working with Access databases (I’m a bookkeeper) and UI is huge for non-experienced users. I’m constantly realizing these circuitously long pathways to enter information are difficult for people who only occasionally enter information into a system. I spend a lot of my time just telling people how to find things and fixing their entry mistakes because they fall into these UI traps that I know to look out for, but they just breeze right by and only later when they are insisting they entered a d
4/6/2018
“ Consistency, stability, performance “
Quality
Consistency and performance are good; never down time.
Ease of Use
Takes some training. Not as icon user dummy friendly as some systems.
Support
Always responsive
Features
We only use limited features – is there an import to Quickbooks?
Value
What do you like best about using DonorSnap?
Consistency, stability, performance
What are you not so crazy about when using DonorSnap?
user front is less friendly and icon driven; requires more training.
4/6/2018
“ Customer support, when needed, is fantastic. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Customer support, when needed, is fantastic.
What are you not so crazy about when using DonorSnap?
I took a training on importing new records and gifts. While the training and steps were presented well, the method presented was not the most straight-forward in my opinion.
4/6/2018
“ reporting “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
reporting
What are you not so crazy about when using DonorSnap?
you don’t have a space for comments on reports especially tax statements that you have to run individually. No place to put a thank you and no goods and services comment.
4/6/2018
“ The quality of the programming staff and the support staff – Brav… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The quality of the programming staff and the support staff – Bravo!
What are you not so crazy about when using DonorSnap?
Credit card info needing to be input into DS – I wish it were seamless.
4/6/2018
“ Affordable, can manipulate for what we need. “
Quality
Pretty powerful for what we use.
Ease of Use
I have a data analytics person that comes in and does everything for me. Struggles with how some of the code is written.
Support
See above
Features
Would love to be able to work directly with programmers to fix some of the things we struggle with in making the system work for us.
Value
Good little database for our size.
What do you like best about using DonorSnap?
Affordable, can manipulate for what we need.
What are you not so crazy about when using DonorSnap?
My data gal struggles with the way some of the coding is written. Can’t always manipulate to give us what we need. Has to drop things into excel and work, or run multiple reports to get what we need.
4/6/2018
“ Ease of keeping track of donations “
Quality
Ease of Use
Data Miner is very difficult to use
Support
Had asked for help via email and never recieved a reply
Features
Value
What do you like best about using DonorSnap?
Ease of keeping track of donations
What are you not so crazy about when using DonorSnap?
Data Miner is difficult to use. I have not found a way to keep track of the value of in-kind gifts.
4/6/2018
“ Very easy to enter and track pledges and donations – can teach it… “
Quality
Ease of Use
There are many reports that are not easy to teach to someone – you would have to know donor snaps ins and outs pretty well to run a simple report much less a more involved/complicated one.
Support
Features
Value
What do you like best about using DonorSnap?
Very easy to enter and track pledges and donations – can teach it to someone new very quickly
What are you not so crazy about when using DonorSnap?
The detailed reports are very cumbersome to get the info that you want into the report. I’ve been using Donor Snap for 3.5 years and sometimes it takes me a few tries to get what I need. So teaching it to someone else within our organization has proven to be quite hard and I end up doing the report for them.
4/6/2018
“ The support and the training tools “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The support and the training tools
What are you not so crazy about when using DonorSnap?
It too easy to make mistakes in coding.
4/6/2018
“ Love the ability to generate acknowledgement letters with batch c… “
Quality
Ease of Use
Would like to be able to keep the version of Word used to produce acknowledgement letters permanent and not have to select a new version of Word each time we go to print letters.
Support
Haven’t needed to use support but like the help tutorials and videos.
Features
Would like to see the report generator allow one query be copied to create another query. Also with creating a new contact in a different department at an existing contact’s location.
Value
Can’t comment. I only use it, don’t know how much we pay for it.
What do you like best about using DonorSnap?
Love the ability to generate acknowledgement letters with batch codes.
What are you not so crazy about when using DonorSnap?
We don’t use it to it’s full capacity.
4/6/2018
“ Online accessibility. We are able to keep our records all in one … “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Online accessibility. We are able to keep our records all in one place. I like being able to export an Excel file directly to my desk top.
What are you not so crazy about when using DonorSnap?
Some buttons are not readily visible. (such as the save button for search parameters). Setting up fields seems more complicated than necessary. Tutorials need improvement. (I am a new Donor Snap user so I will not be a good reference at this time, but most likely in the future I will be happy to do that.)
4/6/2018
“ I love that it integrates so easily with QB and I love the Mass E… “
Quality
Ease of Use
I have mostly found DonorSnap to be easy to use. It does most of the things I need it to do quickly and well. My biggest problem is when I am processing receipts. I have to end up running 8 or 9 different receipt batches through two features within DonorSnap to cover all that I need. It becomes time consuming and can get confusing, which can easily cause errors. I will speak to this in more detail under "features."
Support
I have only had to contact support a few times since we started using DS a little over a year ago. Each time I received a response within the promised time frame. The support rep was knowledgeable and helpful and my questions were answered and issues fixed or addressed!
Features
I love that DS integrates with QB!!! I love the Mass Entry feature! I love that I can customize my receipts! Once I mastered the Data Miner feature, I do love the way I can customize reports or sending donation receipts.
Some of the things I don’t love:
RECEIPTS
One of the main reasons we are using DS is because the receipts in QB are unacceptable for a non-profit organization. While the receipts in DS are a huge improvement, the process leaves much to be desired. Here is why:
1. We have many donors who donate to more than one campaign each month. If I run their receipts as a regular receipt through the Email PDF feature, these donors will receive one page for each donation rather than having all their donations for that month listed on one page. This can be worked around by running those receipts through the Contribution Statement feature.
2. The problems I have with the Contribution Statement feature are: A. Our monthly thank you note cannot fit in the footer in
Value
The price of this program is very, very reasonable for the benefits I receive!
What do you like best about using DonorSnap?
I love that it integrates so easily with QB and I love the Mass Entry feature!
What are you not so crazy about when using DonorSnap?
The receipting process!!
4/6/2018
“ User defined setup and reports “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
User defined setup and reports
What are you not so crazy about when using DonorSnap?
Lack of ODBC access to create real time reporting
4/6/2018
“ the ability to generate donor letters “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
the ability to generate donor letters
What are you not so crazy about when using DonorSnap?
The creation and uploading of the letters is a little confusing
4/6/2018
“ The learning tools have guided me through installation to creatin… “
Quality
Excellent – could I have more stars for this category, please?
Ease of Use
Well, if I can understand it – I think that most people will be able to learn and use the program efficiently.
Support
Extremely supportive with quick response time to all questions.
Features
The product has everything we need to track donations, registrations and ticket sales.
Value
Unbelievable value compared to other donor based database programs. This product is so affordable for small non-profits and completely provides us with all reporting needed.
What do you like best about using DonorSnap?
The learning tools have guided me through installation to creating forms for registration on or website. Videos, documents, and support are excellent.
What are you not so crazy about when using DonorSnap?
I’d like to be able to split donations with two separate appeals.
4/6/2018
“ Convenience for our organization, need a cloud based service. “
Quality
Ease of Use
Interface is still old-school. When I pull up a record I’d like to see their entire giving history on one page, along with name, address, etc. and be able to enter new donations right there.
Support
Always fast and helpful.
Features
I’m probably not aware or using many of them.
Value
Good if you need a cloud-based system so people around the country on your board or staff can access.
What do you like best about using DonorSnap?
Convenience for our organization, need a cloud based service.
What are you not so crazy about when using DonorSnap?
Unable to make bulk changes w/out downloading entire database and uploading it again. I need to remove about 20 people a month from "active" membership status and I have to go in to each record, one by one, and uncheck the box. It’s a headache.
4/6/2018
“ Easy to enter and pull data I need. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Easy to enter and pull data I need.
What are you not so crazy about when using DonorSnap?
The Quick books integration is not great. It does not transfer the correct date or accounting codes that are essential for our operation. I was told DonorSnap was working on fixing it months ago but have not heard anything recently on your progress.
4/6/2018
“ Good price for robust contact database “
Quality
Ease of Use
Support
Features
We are a membership organization… would love to see features geared towards membership tracking ie expiration.
Value
What do you like best about using DonorSnap?
Good price for robust contact database
What are you not so crazy about when using DonorSnap?
Would like to be able to customize for our organization
4/6/2018
“ Hello! What I truly appreciate best about Donor Snap is that the … “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Hello! What I truly appreciate best about Donor Snap is that the related help videos are synced to the relevant page. It makes it very easy to allocate and not have to search all over the site for the correct video. Also the quick generating of donor letters/ reports is such a relief…truly. Thanks!
What are you not so crazy about when using DonorSnap?
Hmmm, the only thing I find myself not liking much about Donor Snap is that, aesthetically, it is a bit dated. However, I made mention of this initially when looking into it and was informed that you all are looking to ‘modernize’, if you will, the layout and overall design of Donor Snap. Look forward to it.
4/6/2018
“ How easily you can edit if you make an error “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
How easily you can edit if you make an error
What are you not so crazy about when using DonorSnap?
How difficult it is to remove a donor if you input their name two times by accident
4/6/2018
“ I suppose creating form links for donations or payments is one gr… “
Quality
Not a bad program considering my use with other databases.
Ease of Use
Could be better especially in the search field. Too time consuming to have to type same information twice for just one simple search.
Support
It works depending on what you are seeking help with. A general search just gives a bunch of links and links that truly don’t get you the answer or help you are looking for. Sad but support could be better in many aspects.
Features
Not being able to delete a contact completely out of the database seems odd. Why can’t a wrongly entered record be deleted?
Value
What do you like best about using DonorSnap?
I suppose creating form links for donations or payments is one great feature. I like the ability to add links to various events to our website.
What are you not so crazy about when using DonorSnap?
search experience where as when you are entering the data in the field it will not allow you to simply input it without it bumping you off and you have to reclick in the box and perform it again. It’s consistent and truly a time consumer to do it over and over each time for a search. Also, the merge of contacts seems to be odd to me. Why make it so you can not delete a contact? What is purpose for it to be "kept" in database?
4/6/2018
“ It’s very easy to use. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It’s very easy to use.
What are you not so crazy about when using DonorSnap?
4/6/2018
“ Responsive forms “
Quality
I think the responsive forms was a much needed upgrade; otherwise the quality feels old school – DOS style
Ease of Use
I wish it were more obvious to the user. The menus and terms are very "database" worded and more cryptic for your average user
Support
The support is helpful.
Features
Value
Good value for the money
What do you like best about using DonorSnap?
Responsive forms
What are you not so crazy about when using DonorSnap?
Figuring out how to create reports and understanding how to use the choices to get the results I need; the language is for the DB, not for the user
4/6/2018
“ Customization “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Customization
What are you not so crazy about when using DonorSnap?
Need to be able to submit enhancement requests for improvements.
4/6/2018
“ The various features, and videos “
Quality
Ease of Use
When entering in donation, it would be good to a have a data entry system where you enter the donation on a form. It makes it quicker.
Support
Features
Value
What do you like best about using DonorSnap?
The various features, and videos
What are you not so crazy about when using DonorSnap?
Data entry of donations.
4/6/2018
“ New responsive forms “
Quality
If all in the organization are ‘on board’ with online software, DS offers many opportunities.
Ease of Use
For those familiar with online databases, DS is easier to use than for those who do not. This is exceptionally in older staff and volunteers who are only logged in once a week.
Support
While my experience has been very good with DS’s support, many in my company wish for phone support for emergencies, especially nights and weekends. I am unsure if DS has many older users who are still hesitant of technology?
Features
DS continues to improve it’s features! Greatly appreciate new responsive forms.
Value
Great value for what is chaged.
What do you like best about using DonorSnap?
New responsive forms
What are you not so crazy about when using DonorSnap?
Transitions have not run smoothly for CFA, but a big part is b/c of the lack of tech support at work. Again, does DS have customers whose agency does not make support management a priority, or is CFA in the minority?
4/6/2018
“ Fast and wonderful customer service. “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Fast and wonderful customer service.
What are you not so crazy about when using DonorSnap?
The set up of the responsive forms are an improvement to the old forms, but still not as streamline as other online forms I’ve researched on other nonprofit sites.
4/6/2018
“ Customer service. “
Quality
Ease of Use
Some facets are difficult to use. Especially looking up help for something and getting something other than a video.
Support
Every time I’ve had a problem they have been very quick to help me.
Features
Don’t use many. Can’t make any of the training on Wednesdays.
Value
What do you like best about using DonorSnap?
Customer service.
What are you not so crazy about when using DonorSnap?
Trying to make labels.
4/6/2018
“ We are just starting to use DonorSnap and so far everything is gr… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
We are just starting to use DonorSnap and so far everything is great. I’ve been able to figure out quite a few things on my own and feel very comfortable. Any additional support we’ve needed has been very timely.
What are you not so crazy about when using DonorSnap?
4/6/2018
“ Easy to use, keeps us organized. Constantly learning new operati… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
Easy to use, keeps us organized. Constantly learning new operations in the program that only improve how we as an organization function!
What are you not so crazy about when using DonorSnap?
Changes are made without letting us know – for example the way that Donation Activity – Donations Received looks and runs changed recently!
4/6/2018
“ The simple elegance of the program and excellent customer support… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
The simple elegance of the program and excellent customer support.
What are you not so crazy about when using DonorSnap?
THe learning curve in thinking the way Donor Snap thinks/is set up. Pre-made reports are great but more flexibility in memorizing my own reports would help greatly.
4/6/2018
“ It is fast especially putting in donations I love it “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It is fast especially putting in donations I love it
What are you not so crazy about when using DonorSnap?
How easy and fast it is
4/6/2018
“ The on demand training and live training are excellent when learn… “
Quality
Ease of Use
Support
Excellent support. Customer Service associates are awesome!
Features
Value
What do you like best about using DonorSnap?
The on demand training and live training are excellent when learning about the features of Donor Snap.
What are you not so crazy about when using DonorSnap?
Not being about to go back into the last record accessed quickly. It would be nice to have access to the last 10-15 records that I have accessed without having to search on the contact screen.
4/6/2018
“ It works so well for our organization, everything in one place. E… “
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
It works so well for our organization, everything in one place. Excellent!!
What are you not so crazy about when using DonorSnap?
Sometimes the report features is difficult to maneuver and achieve the results I am looking for.
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
Customizing reports
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
Our old software, MemInfo, allowed us to easily create reports that were exactly what we needed. With DonorSnap, we had to have a tech person create reports, and changing them is not user friendly.
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
It’s not user friendly enough to use reports and time-saving features without investing time in training.
4/9/2018
Quality
Ease of Use
I feel that running custom reports is cumbersome and confusing when I’m looking for anything somewhat specific. It’s confusing having to use the parenthesis to hone in on exactly what I want.
Support
Quick responses and helpful!
Features
I like that Donor Snap works with Constant Contact.
Value
The price seems very competitive.
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
I don’t like having to rely on symbols <, >, etc. It makes it confusing. I wish it was words instead.
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
Sometimes running reports are not always user friendly to accomplish goal – need to run 2 different reports and then merge.
4/8/2018
Quality
Ease of Use
Support
Always a quick response!
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
It’s hard for me sometimes to find the right field when I’m creating a report. It would be great to have a master list of what each field returns. And then have them listed alphabetically in the report builder.
4/7/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
It is not intuitive for users. It is awkward. It is outdated in its interface. I can’t even create letters/mail merge/labels without great trouble.
4/7/2018
Quality
Ease of Use
Support
Features
The Responsive Forms feature doesn’t allow us to cap our max participants and this has created huge difficulties within our planning and programming capabilities.
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
Having to use a different service to build forms.
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
I want more flexibility in adjusting my categories after the initial set up. More training up front at set up. I would have totally changed the way we initially imported our data had I been prompted more thoroughly about what we would be using and tracking. Better explanation of Appeal vs. Campaign.
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
Guest logins not recognizing existing records
4/18/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/17/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/17/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/16/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/16/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/14/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
the system is not intuitive
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/13/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/12/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/12/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/12/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/12/2018
Quality
Ease of Use
Support
Very good and pretty immediate.
Features
Once I figured everything out, it was easy to use.
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/11/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/10/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
QB classes don’t migrate as they should
Ease of Use
There is a learning curve, but it’s not hard to use once you learn it.
Support
fairly good support
Features
With quickbooks, I can export to excel and use the sort and find features. This doesn’t work with documents exported form DS. Must be a formatting issue.
Value
expensive
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
figuring out how to generate a report along specific criteria is always a head-scratcher.
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Some tasks/forms are cumbersome to set up and not initiative at all. I have to watch videos several times to figure out all the steps to accomplish what I need to. But once its complete then its fine.
Support
I have really appreciated the support we’ve received from DonorSnap. Every time I have an issue, they direct me to how to fix it or explain why it can’t be done. And very promptly too! So grateful for the support!
Features
For the value, I would say DonorSnap has great features. I would like to see more, for example a recently searched tool in the contacts section.
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/9/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/8/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/8/2018
Quality
Ease of Use
Would like to see an easier interface to work with
Support
Features
Would like to be able to e-mail very quickly from donations received
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/8/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/7/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/7/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/7/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/7/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
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Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
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Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Overall, I really like Donorsnap
Ease of Use
Most things are easy to use, some are pretty frustrating
Support
I’ve always received prompt answers to my questions.
Features
Most features are great, some are not. i.e.: end of year contribution reports: the comment on the bottom does not save after I download. If there are changes and I need to re download, the comments I’ve typed and formatted are gone:( Little things like that can be annoying
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
i Can not change the size of any thing. from the font size or the boxs size. that i can’t make a box say only what i want not N/A the roll down to mine
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
I would really like to add a easy look up for the kids names of the parents, who I know better than the parents names.
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Search functionality, which I could trust it more. Which I could type in a couple letters and have it show results.
Ease of Use
Flyout menus are not as sticky as I would like. Feel like there is a lot of having to trace back my steps
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
I’d love to see an event management module in the future.
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Very easy to learn, you can always attend training classes or review past training classes if needed.
Support
Support is always available and very prompt and knowledgeable.
Features
The ability to accept online payments is fantastic, as well as being able connect this to our website and facebook page at no additional cost.
Value
Reasonably priced and continue to improve and add new features.
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Program is user friendly and keeps track of alot of info
Ease of Use
It is pretty easy to use and many helpful articles and videos
Support
Usually takes multiple emails with support in order to fix the problems
Features
the program itself needs work. Run into alot of issues with the transfer to Quickbooks part
Value
Value is great tracks more information than what I can get out of Quickbooks
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
4/6/2018
Quality
The quality seems wonderful at first but our donors have had trouble since the beginning get signed up. Also, those who have are not actually being processed monthly.
Ease of Use
Support
Features
Value
What do you like best about using DonorSnap?
What are you not so crazy about when using DonorSnap?
DonorSnap
555 S Industrial Dr. Suite #6
Hartland, WI 53029
262-696-9561
Online Donation Platform & Fundraising Software for Nonprofits
 
 