We Couldn’t Find Affordable, Easy, Scalable Donor Software
DonorSnap was originally written for a Non-Profit in Milwaukee, Wisconsin that found that spreadsheets were too inefficient, in-house programs were too complex for a part-time staff, Access Databases written by well meaning volunteers were never maintained and existing on-line packages were complicated and and too limiting as to the number of users for a basic price.

DonorSnap Reviews
We aren’t hiding anything… We know that DonorSnap is GREAT online donor management software!
4/16/2018
“ Easy to use. Keeps donations records all in one place. “
4/16/2018
“ This is our first experience with a database and it is helpful to… “
4/13/2018
“ The price and ease of use “
4/13/2018
“ Ease of use and support “
4/13/2018
“ Mass Data Entry “
4/13/2018
“ Easy for the average person to navigate/use. “
4/12/2018
“ easy to use “
4/12/2018
“ lots of ways to customize for our needs. keep going! “
4/12/2018
“ Logical and streamlined “
4/12/2018
“ This is our first experience using any donor management software…. “
4/12/2018
“ The ease of use is great!! The support is also fantastic! Having … “
4/12/2018
“ Ease of use, we do not have to enter 20 fields to create a new do… “
4/12/2018
“ Mass email, seeing the giving on the contact page, the ability to… “
4/12/2018
“ The support staff has been very responsive to my needs… and the… “
4/12/2018
“ The extensive Help Index and both written AND video instructions … “
4/12/2018
“ simple to use and to train others to use “
4/12/2018
“ Until recently I loved the ease of use and how quickly upload of … “
4/12/2018
“ I get the information needed “
4/11/2018
“ That there are new updates and there are new things that become a… “
4/11/2018
“ Ease of use “
4/11/2018
“ Ease of Use and Ability to access multiple accounts because of on… “
4/11/2018
“ The automation with our online donations “
4/11/2018
“ Responsiveness from helpdesk “
4/11/2018
“ One stop donor and volunteer management “
4/11/2018
“ Easy searches/querys. Intuitive, user-friendly. “
4/10/2018
“ Ease of use “
4/10/2018
“ Putting in new donors and running reports are both easy and the 2… “
4/10/2018
“ The support team is excellent. “
4/10/2018
“ not complicated “
4/10/2018
“ Recording donations received “
4/10/2018
“ It has kept our donors more organized than before. “
4/10/2018
“ ease of making changes, searching “
4/10/2018
“ Ticklers, Reports “
4/10/2018
“ It’s on line “
4/10/2018
“ The customer service and features available (as well as the abili… “
4/10/2018
“ Straightforward interface “
4/10/2018
“ Ease to generate my own batch reports “
4/10/2018
“ quick response from help desk. continually adding features. “
4/10/2018
“ tracking donations and contact info “
4/10/2018
“ Easy in entering new donors and donations “
4/10/2018
“ The on-line training segments are great! “
4/10/2018
“ I like the ability to build reports off of contact information so… “
4/10/2018
“ Customer service is quick to respond and very helpful. “
4/10/2018
“ It’s working really well for our organization. It’s easy to use a… “
4/9/2018
“ Intuitive, easy to learn. Excellent, responsive support. “
4/9/2018
“ Good balance of simple and functional. Online. “
4/9/2018
“ Intuitive report programming “
4/9/2018
“ Tech support has been very helpful in the past when needed. And t… “
4/9/2018
“ User Friendly, good customer service when needed “
4/9/2018
“ The ease in generating reports of donations “
4/9/2018
“ easy input “
4/9/2018
“ I like that we are able to track our donors and contact informati… “
4/9/2018
“ I like being able to get what I need from the database without ha… “
4/9/2018
“ Simple to use. Flexibility. Has met the needs of our organization… “
4/9/2018
“ Being able to track different types of donations and in theory be… “
4/9/2018
“ the merging for the thank you letters when i get them to work “
4/9/2018
“ opportunity for training/webinars “
4/9/2018
“ the support is pretty great, and it has a lot of capabilities “
4/9/2018
“ letters “
4/9/2018
“ It is pretty intuitive to use “
4/9/2018
“ Simple, easy to use and train others. “
4/9/2018
“ Having the human support along with the webinars. “
4/9/2018
“ Centralized location for all of our donor data “
4/9/2018
“ What I liked best is the mass entry feature. I can enter multiple… “
4/9/2018
“ Support when needing assistance. “
4/9/2018
“ Entering information is easy “
4/9/2018
“ Training videos “
4/9/2018
“ Easy to use, support is top notch! “
4/9/2018
“ If I need to find specific data, it is VERY easy to access! “
4/9/2018
“ it does keep a lot of information in the same place. “
4/9/2018
“ I like everything. “
4/9/2018
“ Jordan’s assistance, and that he can see my work. “
4/9/2018
“ Ease of use “
4/9/2018
“ easy to use/ good value “
4/9/2018
“ reliability of link to data and ease of data export “
4/9/2018
“ The entry of donations is relatively simple and a quick process a… “
4/9/2018
“ I like the ease of use and customer support. “
4/9/2018
“ The value that we receive and the quick response from support. “
4/9/2018
“ Good database “
4/9/2018
“ Ease of use “
4/9/2018
“ full reporting functions “
4/9/2018
“ Year End reports “
4/9/2018
“ I love donorsnap compared to my previous database! “
4/9/2018
“ very good all round database, very flexible “
4/8/2018
“ Immediate response for questions. “
4/8/2018
“ affordability, ease of use, and allowed us to organize our busine… “
4/8/2018
“ Tech support has great response time. I usually get quick respon… “
I think it would also be helpful to show how to do tasks with a numbered list of steps. Sometimes a help video might say something to do, but I don’t know how to get to that point. Like, what was the step to get to that point.
A list could be like:
1. Log in
2. Click on Community
3. Click on Contacts
4. etc., etc.
Give step by step directions, and don’t leave out any steps. This would help people like me, and probably reduce the number of times I need tech support.
4/8/2018
“ online documentation with videos and examples “
4/8/2018
“ Value. Support. “
4/7/2018
“ We have been able to use function of donorsnap for various creati… “
4/7/2018
“ Really good tutorials, very robust report options, easy to modify… “
4/7/2018
“ Being able to send email directly from the database “
4/7/2018
“ the ease of using “
4/7/2018
“ reports available “
4/7/2018
“ ease of use “
4/7/2018
“ Cloud based, no limit on users, online tutorials. “
4/7/2018
“ Responsive forms and Reports. Also, support is outstanding. (I ha… “
4/7/2018
“ Quick customer service “
4/7/2018
“ Responsiveness of Support staff. “
4/6/2018
“ ease of use “
4/6/2018
“ Support is outstanding. The training videos are really good. I … “
4/6/2018
“ ability to customize individual usage “
4/6/2018
“ Ease of use. “
4/6/2018
“ I tell all nonprofits I meet about DonorSnap – so easy, affordabl… “
4/6/2018
“ Reports are fairly easy to use. “
4/6/2018
“ It’s there “
4/6/2018
“ No labor-intensive setting up of views/data entry screens, mostly… “
4/6/2018
“ Easy to learn and use quickly “
4/6/2018
“ All the tools are there, even if it’s not a perfectly polished pl… “
4/6/2018
“ I like the help pages and videos. “
4/6/2018
“ Ease of use “
4/6/2018
“ very customizable; access to training/support “
4/6/2018
“ Support “
4/6/2018
“ your customer service folks are the BEST “
4/6/2018
“ Responsive forms “
4/6/2018
“ DS is consistent and flexible at the same time. We are using it t… “
4/6/2018
“ report writing tool, flexible reporting “
4/6/2018
“ Quality, ease of use, support, price “
4/6/2018
“ Customer service is the BEST! “
4/6/2018
“ DonorSnap has been incredibly responsive when I have problems (wh… “
4/6/2018
“ Record keeping and data entry is simple and I appreciate that. “
4/6/2018
“ Ease of use and your customer support is awesome. “
4/6/2018
“ customer service and price and way I can customize reports “
4/6/2018
“ Compared to our client database, DonorSnap is the best thing in t… “
4/6/2018
“ advise, help from support Ease in finding/creating reports… “
4/6/2018
“ Ease of use, responsive access to support, little to no down time “
4/6/2018
“ user friendly “
4/6/2018
“ Ability to reach support with FAST feedback “
4/6/2018
“ Pricing. “
4/6/2018
“ The price, and the ease of making reports. “
4/6/2018
“ Just being able to track donors. We didn’t have anything for tha… “
4/6/2018
“ Relatively easy to learn how to use “
4/6/2018
“ I enjoy that it is easy to create, edit, and turn on/off batches,… “
4/6/2018
“ The quick response to questions or issues. Probably more importa… “
4/6/2018
“ I really like your support staff. It seems like they really try t… “
4/6/2018
“ Consistency, stability, performance “
4/6/2018
“ Customer support, when needed, is fantastic. “
4/6/2018
“ reporting “
4/6/2018
“ The quality of the programming staff and the support staff – Brav… “
4/6/2018
“ Affordable, can manipulate for what we need. “
4/6/2018
“ Ease of keeping track of donations “
4/6/2018
“ Very easy to enter and track pledges and donations – can teach it… “
4/6/2018
“ The support and the training tools “
4/6/2018
“ Love the ability to generate acknowledgement letters with batch c… “
4/6/2018
“ Online accessibility. We are able to keep our records all in one … “
4/6/2018
“ I love that it integrates so easily with QB and I love the Mass E… “
Some of the things I don’t love:
RECEIPTS
One of the main reasons we are using DS is because the receipts in QB are unacceptable for a non-profit organization. While the receipts in DS are a huge improvement, the process leaves much to be desired. Here is why:
1. We have many donors who donate to more than one campaign each month. If I run their receipts as a regular receipt through the Email PDF feature, these donors will receive one page for each donation rather than having all their donations for that month listed on one page. This can be worked around by running those receipts through the Contribution Statement feature.
2. The problems I have with the Contribution Statement feature are: A. Our monthly thank you note cannot fit in the footer in
4/6/2018
“ User defined setup and reports “
4/6/2018
“ the ability to generate donor letters “
4/6/2018
“ The learning tools have guided me through installation to creatin… “
4/6/2018
“ Convenience for our organization, need a cloud based service. “
4/6/2018
“ Easy to enter and pull data I need. “
4/6/2018
“ Good price for robust contact database “
4/6/2018
“ Hello! What I truly appreciate best about Donor Snap is that the … “
4/6/2018
“ How easily you can edit if you make an error “
4/6/2018
“ I suppose creating form links for donations or payments is one gr… “
4/6/2018
“ It’s very easy to use. “
4/6/2018
“ Responsive forms “
4/6/2018
“ Customization “
4/6/2018
“ The various features, and videos “
4/6/2018
“ New responsive forms “
4/6/2018
“ Fast and wonderful customer service. “
4/6/2018
“ Customer service. “
4/6/2018
“ We are just starting to use DonorSnap and so far everything is gr… “
4/6/2018
“ Easy to use, keeps us organized. Constantly learning new operati… “
4/6/2018
“ The simple elegance of the program and excellent customer support… “
4/6/2018
“ It is fast especially putting in donations I love it “
4/6/2018
“ The on demand training and live training are excellent when learn… “
4/6/2018
“ It works so well for our organization, everything in one place. E… “
4/10/2018
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