Text Messaging Campaigns

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(This feature is included with all DonorSnap subscriptions. If you don’t see this page then it needs to be enabled for your user: Enable New Features. A valid Twilio account is needed to send text messages.)

After setting up your Twilio account, you’ll be able to send mass text messages directly from DonorSnap to the phone numbers in your database selected using a DataMiner Platinum query.

Frequently Asked Questions

  1. Can I send pictures?
    No, this tool only sends SMS messages, and pictures are not supported.
  2. Can I send hyperlinks through text messages?
    Yes, you can include links, but you must type them out. You cannot create a link that says “Click here to donate” with the link URL hidden. You must write out the entire URL, and the recipient’s phone will make it clickable.
  3. Can I collect online donations through this tool?
    Yes, this tool can be used as a “Text-to-Donate” by including a link to your Responsive Forms. When you are writing your text message, drag the form mail merge field into the message. DonorSnap will include a short link to save space in your text message. When the recipient clicks on the link, they will be taken to the mobile optimized form to fill out.
  4. Can someone unsubscribe from my text messages?
    Yes, if the recipient replies “STOP” then Twilio will unsubscribe them. They will receive a confirmation message that says “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
  5. How does the recipient know how to unsubscribe?
    Nothing is appended to your text messages, so if you wish to inform your recipients of how to unsubscribe, you should include a line at the bottom that explains it. For example: To stop receiving messages from ABC Org, please reply STOP.

Related Pages

Text Messaging Campaigns Setup (Twilio)
Text Messaging Campaigns Training Webinar

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