Stripe Recurring Donation Management

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Recurring donations set up with Stripe can be viewed and updated as needed from this page. All of the recurring donations across all your Responsive Forms using Stripe will show up here.

Listing tab

This page will show you all your recurring donations. The default view is set to a Status of Open, so completed recurring donations will not be visible. Toggle this using the Status field in the upper left.

Modify the details of a recurring donation by clicking the edit icon on the left. You can change:

  • Amount
  • Frequency
  • Next Payment Date
  • End Date
  • DonorSnap Contact Record link

When modifying a recurring donation, use the Comment field to make a note of why this change took place to keep for your records.

Cancel a recurring donation by clicking the red Cancel button on the right side of the row.

Turn off the confirmation emails by clicking the button in the Send Recurring Emails column. If the column says Yes, then emails will send if your form has them activated. If No is being displayed, then emails will not send.

Transaction History tab

See all of the actual payments that have taken place for a recurring donation on this tab.

Event Log tab

This tab will show you a full audit history for this recurring donation. It will include things like when the donations started, when changes are made and why, failed payments, etc.

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