Email Tracking
Maintenance > Email Tracking
The Email Tracking page will show you a complete history of emails sent from your DonorSnap site. You can also see detailed statistics of which emails were opened, bounced, clicked, etc.
Explanation of the different event columns:
| Processed: | The number of emails attempted to be sent. If you have any BCC addresses, they will be included in this and all other columns. |
| Delivered: | The number of emails that were successfully delivered to the recipients mail provider |
| Open: | The number of times the email was opened. If a person opened and closed the email 10 times, then you would see 10, not 1. |
| Deferred: | There was a delay in sending the email for some reason. It could be that the mailbox was temporarily unavailable, full, or a system processing error. The email will be tried again and will ultimately resolve in a Delivered or Bounce. |
| Bounce: | The email was returned because it was either a bad email account, bad domain, or some other reason that it was not delivered. Generally there is a typo in the email address somewhere or it is no longer in use. You should correct it or remove it from your records. |
| Dropped: | The email address was already attempted at some other time and bounced as a bad email address, so it was not attempted to be sent to the recipient. |