Email Tracking

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Maintenance > Email Tracking

The Email Tracking page will show you a complete history of emails sent from your DonorSnap site. You can also see detailed statistics of which emails were opened, bounced, clicked, etc. for at least one year.

Explanation of the different event columns:

Processed:  The number of emails attempted to be sent. If you have any BCC addresses, they will be included in this and all other columns.
Delivered:  The number of emails that were successfully delivered to the recipients mail provider
Open:  The number of times the email was opened. If a person opened and closed the email 10 times, then you would see 10, not 1.
Deferred:  There was a delay in sending the email for some reason. It could be that the mailbox was temporarily unavailable, full, or a system processing error. The email will be tried again and will ultimately resolve in a Delivered or Bounce.
Bounce:  The email was returned because it was either a bad email account, bad domain, or some other reason that it was not delivered. Generally there is a typo in the email address somewhere or it is no longer in use. You should correct it or remove it from your records.
Dropped:  The email address was already attempted at some other time and bounced as a bad email address, so it was not attempted to be sent to the recipient.
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